I design for decisions that matter.
From national policy to global healthcare and SaaS platforms,
I lead teams through complexity to deliver clear, actionable solutions in high-stakes environments.
Recent Work
Enabling trustworthy consumer data sharing at a national scale
National policy influence • 1M+ consumers • 5B+ API calls • $77M in homeowner savings • 3-5 hrs saved • $4k saved per individual
CX Designer & Researcher
Data Standards Body,
Economy-wide reform
Influenced strategy and drove decision-making for the Consumer Data Right (CDR), a legislative initiative enabling people to securely share their personal data across industries.
Consent Model and Management
Proving the value of Design at an AI SaaS startup
Founding designer • Established UX and PM • Influenced executive product strategy • First user research practice • Drove adoption of 65% of identified opportunity areas • Scaled Design team
Head of Product Experience
RobobAI,
AI SaaS B2B platform
Built and scaled the company’s global design and strategy capability from the ground up, establishing the design team and product management function, and aligning executives to deliver a 0→1 product.
Procurement Platform
Shaping human-centered experiences in a regulated healthcare environment
Global patient and provider experiences for 174M+ users in 120 countries • Facilitated cross-functional alignment on product vision • Established user research panel • Influenced enterprise support strategy
Senior Service Designer
ResMed,
Medical-device software, mobile apps, and clinical platforms
Aligned stakeholders and product teams to deliver services, tools, and processes that increased patient engagement, reduced friction, and strengthened provider relationships. Reshaped services and created new mobile products.
MyAir patient support app
“As a result of her contributions, we were able to accelerate our UX maturity, forge strong relationships with our business partners, uncover real customer problems, design useful and usable solutions, and drive business outcomes.”
— Dawn Ta, UX & Product Leader
“In order to compete on experience, we have to have experience expertise.”
— Jared Spool, Center Centre