I design experiences that help people make confident decisions.
Spanning healthcare, consent design, and national-scale data infrastructure,
I lead across complex systems to deliver holistic experiences.
Recent Work
Portfolio available on request
Enabling trustworthy consumer data sharing at a national scale
National policy infrastructure • Consent design & experience standards • 1M+ consumers • 5B+ API calls • 1.25M+ active ongoing authorizations • $77M in homeowner savings
CX Designer & Researcher
Data Standards Body,
Economy-wide reform
Influenced strategy and drove decision-making for the Consumer Data Right (CDR), a legislative initiative enabling people to securely share their personal data across industries.
Consent Model and Management
Proving the value of Design at an AI-powered SaaS startup
Founding designer • Established UX and PM • Influenced executive product strategy • First UX research practice • 65% of product opportunities actioned from research insights • Scaled Design team
Head of Product Experience
RobobAI,
AI SaaS B2B platform
Built and scaled the company’s global design and strategy capability from the ground up, establishing the design team and product management function, and aligning executives to deliver a 0→1 product.
Procurement Platform
Shaping human-centered experiences in a regulated healthcare environment
Global patient and provider experiences for 174M+ users in 120 countries • Behavior design • Facilitated cross-functional alignment on product vision • Influenced enterprise support strategy & tooling
Senior Service Designer
ResMed,
Medical-device software, mobile apps, and clinical platforms
Aligned stakeholders and product teams to deliver services, mobile apps, tools, and processes that increased patient engagement, reduced friction, and strengthened provider relationships.
MyAir patient support app
“As a result of her contributions, we were able to accelerate our UX maturity, forge strong relationships with our business partners, uncover real customer problems, design useful and usable solutions, and drive business outcomes.”
— Dawn Ta, UX & Product Leader