HEAD OF PRODUCT EXPERIENCE • HEALTHCARE & REGULATED SYSTEMS
I solve business problems by leading service and experience design
From national data infrastructure to healthcare ecosystems,
I apply systems thinking to design and strategy that executives trust and act on.
Design Leadership • Systems Thinking • Strategy • Team Building • Executive Facilitation • ROI • Stakeholder Alignment • Service Design • Product Design
OUTCOMES
Recent Impact
$77M
SAVINGS ENABLED
~90%
REWORK REDUCTION
174M
USERS DESIGNED FOR
200+
ORGANIZATIONS
SELECTED WORK
Problems Solved
Detailed portfolio shared privately.
Reach out for process, artifacts, and outcomes.
Delivering human-centered experiences in healthcare
Led global patient and provider experience design, aligning stakeholders and product teams to deliver services, mobile apps, tools, and processes that increased patient engagement, reduced friction, and strengthened provider relationships. Facilitated cross-functional alignment on product vision. Influenced enterprise support strategy & tooling.
SERVICE DESIGN
HEALTH
UX RESEARCH
ResMed
Senior Service Designer
Medical-device software, mobile apps, and clinical platforms
EMPLOYER
ROLE
CONTEXT
174M+
USERS
120
COUNTRIES
+8%
BRAND ALIGNMENT
1
NN/G CITATION
Establishing and scaling design
Founding designer that built and scaled an AI-powered SaaS startup’s global design and strategy capability from the ground up. Established the design team and product management function, changing how executives made product decisions and aligning them to deliver a 0→1 product for Fortune 500 procurement teams. Identified preventative ways to avoid customer churn.
FOUNDING DESIGNER
ENTERPRISE STRATEGY
EXECUTIVE FACILITATION
RobobAI
Head of Product Experience
Enterprise SaaS Procurement Platform
EMPLOYER
ROLE
CONTEXT
1
0→1 PRODUCT
↓90%
REWORK
65%
IMPLEMENTED
3
DESIGNERS HIRED
Standardizing consumer experiences at national scale
Set design standards and shaped experience strategy for the Consumer Data Right (CDR), a legislative initiative enabling people to securely share their personal data across industries. Built the design reference kit used by 200+ organizations across 3+ industries and 1M+ consumers, turning regulatory complexity into implementable consent experiences people trust and use. Identified 30 barriers and presented evidence-based recommendations for refinement and governance.
SYSTEMS THINKING
INFRASTRUCTURE
UX RESEARCH
Data Standards Body
CX Designer & Researcher
National experience standards
EMPLOYER
ROLE
CONTEXT
200+
ORGANIZATIONS
3+
INDUSTRIES
1M+
CONSUMERS
$77M
SAVINGS
Stopping a low-return AI Initiative before code was written
Shaped discovery research and facilitated workshops with product and engineering to commercialize AI/ML software for a new industry. Research revealed the investment would deliver low returns. The finding redirected strategy and prevented investment in a low-return initiative, saving the organization time and money in wasted engineering hours.
DISCOVERY RESEARCH
AI/ML
PRODUCT INVESTMENT
CSIRO’s DATA61
UX Designer
National science agency - AI/ML StellerGraph
EMPLOYER
ROLE
CONTEXT
REDIRECTED
OUTCOME
DISCOVERY
METHOD
REDUCED
RISK
PRE-BUILD
STAGE
WHERE I’M MOST USEFUL
Ideal Environment
Your business is likely a fit if it’s:
dealing with complex problems
operating in a regulated industry
building design and research capabilities, or
needs strategy grounded in evidence
“As a result of her contributions, we were able to accelerate our UX maturity, forge strong relationships with our business partners, uncover real customer problems, design useful and usable solutions, and drive business outcomes.”
— Dawn Ta, UX & Product Leader